Zoe Soto asked:


Customer relationship manager (CRM) is the ideal tool for you business, it helps us help you have the best business operations possible, get knowledge about your customers and adapt your business better.

A CRM solution should integrate technology to learn better about the customer and helping him help us to have a greater understanding of his business.

CRM software pays attention to the technology, the leadership, and the business process and management change.

Now there are different ways to implement a CRM solution, different choices, and different solutions. CRM software used to be a complex software and difficult to learn; but now Microsoft CRM has the answers to our problems. There are millions of reasons why Microsoft CRM is the best for our companies, but only 1 stands out.

Microsoft Dynamics Compatibility with Microsoft Office programs

Microsoft office is the tool most used by 90% of the business worldwide. And now you can combine CRM with your office tools, the ones you use every day.

Microsoft Outlook – Microsoft outlook provides communication with clients and between businesses. Now you can have a CRM Solution in outlook, the tool most business use every day you can manage your customer information, sales information, lead information, marketing information, all that you need to keep that connection with customers. Microsoft Word and Publisher - It helps you improve your customer communication by customization. Use the information Microsoft CRM provides to write letters, to take initiative. This is a tool you use every day, and you’ll keep using, and now with CRM integration you can take lead and improve your communications, and work campaigns. Microsoft Excel – besides using Microsoft Office Excel to analyze your critical company data, now Excel works with Microsoft CRM to give you a new way to understand changes in your company, now it’s easy to run reports, graphs, and tables to understand all aspects of a business. You can update your Microsoft CRM data with Excel, making it easier and it will have the same feel as any other excel document; you don’t have to learn anything new.

With all these tools at your disposition you can now implement a CRM solution and still keep using the same tools you always used. You don’t have to learn how to use a new tool, you’ll just need to learn how to customize it better, so it can help you improve your business, whether a small business or a big business, do you need a better reason?