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An engineer, a manager, and a computer programmer , all famous in their fields where ridding in a car when suddenly, it stalled.
The engineer was the first to speak: "Let us disassemble the car piece by piece, locate the problem, fix the problem and put the car back together." "No." said the manager, "That will take too long. Let us analyze the situation, consider all possible solutions and then consider the pros and cons of each. Then let us take the best course of action." The programmer shook his head disapprovingly. "That would also take too long. I have a better idea." He said. "Why don't we just kick the hood an see if it starts." |
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here's a couple good ones... These are ACTUAL CALLS... I repeat, ACTUAL CALLS
-AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in. -A Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually. -Another IBM customer had trouble installing software and rang for support "I put in the first disk, and that was OK. It said to put in the second disk, and had some problems with the disk. When it said to put in the third disk, I couldn't even fit it in..." The user hadn't realized that "Insert Disk 2 meant to remove Disk 1 first. |
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